Musings on personal and enterprise technology (of potential interest to professional technoids and others)

Sunday, September 30, 2007

Gartner Magic Quadrant for Enterprise Content Management 2007

Nice summary of critical vs. nice-to-have features, in this updated 2007 Gartner Magic Quadrant for ECM:

"... to be included in this Magic Quadrant the vendor must have a content management suite that addresses the following core components. The vendors should have all these capabilities and should have all the components integrated — at least four must be native; other components could be supplied through partners. To be considered for placement in the Leaders quadrant, the vendor must provide all six components natively.

Core document library services (check-in/check-out, version control, document-level security). Advanced capabilities, such as compound document support and content replication, score higher than the minimal library services.

Document imaging repository capabilities. Document imaging consists of two components. The document capture portion can be carried out via native capabilities or else met with a formal partnership with a third-party solution, such as Kofax, EMC Captiva or Datacap. But the vendor must also be able to handle images of scanned documents in the repository as just another file type in a folder, and it must be able to store, retrieve and route them.

Records management — the minimal requirement is the ability to enforce retention of critical business documents based on a records retention schedule. Higher ratings are given for certified compliance with the DoD 5015.2 standard.

Workflow — the minimal requirement is simple document review and approval workflow. Higher points are given to those with graphical process builders, and serial and
parallel routing.

Web content management (WCM) — the minimal requirement is a formal partnership with a WCM provider. Native capabilities score higher than partnerships.
Document-centric collaboration — document sharing, project team support, and support for ad hoc, threaded discussions around documents.

Optional Components

Part of our assessment involves looking at how well each vendor understands evolving requirements and market trends. Electronic forms (e-forms) and digital asset management (DAM) continue to grow in importance, and digital rights management (DRM) is becoming more important as an additional layer of content security. As part of this assessment, we look at the vendor's road map for addressing these optional components as well as integrated document archive and retrieval system (IDARS) and e-mail management/archiving..."

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