Musings on personal and enterprise technology (of potential interest to professional technoids and others)

Saturday, January 17, 2009

Does IT really serve *internal* customers? [David Wright via Better Projects]

Thanks to http://www.betterprojects.net/2009/01/serving-your-customers.html for this excellent quote, a new approach to an old question:

"Don't buy into... that IT is a business within a business serving internal customers. There are no internal customers... Everyone within the enterprise is a part of a team that should be working together to satisfy customers and stay in business."

-- as explained by David Wright, in his book "Cascade: Better practices for effective delivery of information systems in a multi project environment"

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