Musings on personal and enterprise technology (of potential interest to professional technoids and others)

Wednesday, January 7, 2009

Implementing Business Process Management: Five Not-So-Easy Pieces

A nice common-sense summary of 5 factors, one or more of which "almost always" causes "failure to achieve results after attempting to implement a business process management (BPM) initiative":

Implementing Business Process Management: Five Not-So-Easy Pieces

My favorite (and the factor which I have noticed most often is the true culprit when these types of process improvement initiatives fail), is the last of the 5 items:

"5. Either shortchanging, or entirely skipping, the all-important task of documenting and analyzing the AS-IS process before designing the TO-BE process. I touched upon this in Reason No. 1, but it deserves its own bullet, because most enterprises have never fully documented their current processes. Typically, many things are done on a daily basis simply because that’s the way they’ve always been done. But without capturing and understanding the “why” for each of these, you are flying blind in determining what your future processes should look like. And take due caution regarding your new path: Often, as we fix one problem, we create another. Even if you’re clear on where you want to go, you need to know where you are to determine the best route."

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